Apptical Hold Times Plummet. Outbound Time Service Improves.

Insurance Companies, Producers, and Insurance Applicants benefit from Apptical high availability.

June 8, 2008

Miami, FL June 8, 2008 - Apptical Corp., a leading provider of telephone interviews and telephone applications to the life and health insurance industry, today announced that hold times for inbound calls have reached a new all-time low. Time service for outbound calls has also improved.

Along with scheduling and call volume prediction tools, Apptical employs on-the-fly text message wait time reporting to warn managers, supervisors, and optionally off-duty interviewers that a wait time in a pertinent inbound queue has reached two minutes. Once notified, the Apptical team can take action to make an interviewer immediately available to the waiting call(s).

Along with scheduling and call volume prediction tools, Apptical employs on-the-fly text message wait time reporting to warn managers, supervisors, and optionally off-duty interviewers that a wait time in a pertinent inbound queue has reached two minutes. Once notified, the Apptical team can take action to make an interviewer immediately available to the waiting call(s).

Insurance Companies, Insurance Company Producers, and Insurance applicants all benefit from the service. Insurance companies enjoy higher consumer and producer satisfaction while producers enjoy faster underwriting and faster commission payments. Insurance Applicants can complete the application requirements faster and with less hassle.

For the month ending May 31, 2008 the average hold time for an inbound call was 25 seconds, with 93% of all inbound calls answered in under 1 minute. During the same timeframe, Outbound calls were attempted within 33 minutes on average of being ordered. Outbound cases were completed in an average of 1 day, 14 hours. Apptical reports on calendar hours, not business hours. If Apptical reported on business hours, the outbound times would be much faster. As a result of this high-availability service, business has increased for Apptical and its insurance company clients.

As a service organization, Apptical enables its insurance company clients to speed workflow while adding protective value. "We saw a strong business case for increasing availability and time service at Apptical. We have been trying to break the 30 second average hold time barrier for some time now," said Peggy Bartraw, Manager, Telephonic Services at Apptical. On the outbound side, Time-to-first-call is an important measurement as Apptical cannot control when and if an insurance applicant answers his phone."

About Apptical
Founded in 1988, Apptical has consistently delivered high quality audio, image and conventional business process solutions to the financial industry. Apptical is the leading company to offer a browser based solution to instantly listen to completed telephone interviews securely from a remote location. Apptical SoundDecisions is a scalable Windows and browser based telephone interview capture platform that supports integrated prescription histories, applicant authentication, checking account and credit card verification, audio capture, electronic signatures, Tele-Applications, custom questionnaires, drilldown, question branching, data storage, instant rendering, data mining, multi-lingual scripts, condition, treatment, financial and provider schedules and XML Web Services. SoundDecisions is available as a turnkey solution from Apptical or as a licensed SaaS solution for insurance company in-house use. Apptical is based in Boca Raton, FL.  Visit Apptical on the Web at www.apptical.com.

Further Information Contact:

Alison Douglas
Apptical Corp.
alison.douglas@apptical.com
305-351-1791