Telephone inspections / telephone interviews are a time-sensitive risk management tool with no room for delay or error. Your telephone inspection / telephone interview solution should provide the information you need in a timely manner and a format that optimizes your performance. No other complete solution on the market offers more performance and expandability than Apptical SoundDecisions!

FEATURES:

• Expanded business hours • Complete audio recording Let our bilingual interviewers put your clients at ease with our pre-scripted Spanish language Questionnaires designed to be easily understood by all Spanish dialects. Our Spanish-language interviews are available all Apptical business hours in both a dial out and point-of-sale setting. Every Questionnaire is translated to Spanish as a routine part of our Questionnaire development process. • Fully staffed English/Spanish interviewers All telephone inspections / telephone interviews are voice recorded at Apptical. The recordings are available for your review upon request. • Interview scoring All questionnaires have scoring to summarize interview results. If the score is perfect your underwriters need not look further but simply move on to the next step in the underwriting process. • Medically trained interviewers All interviews have some form of medical training and have passed Apptical's rigorous training series. Furthermore they have extensive resources at their disposal such as scripted Questionnaires, intelligent branching, a drug database and required fields to complete before they finalize an interview and flag it for fulfillment. • Any language interviews Apptical has partnered with friendly interpreters for rare language interviews that represent over 150 languages. Most of these interpreters are available on demand for our point-of-sale interviews. Click here to see all languages. • Fully scripted questionnaires In an effort to provide a stable, known, reliable, consistent solution, all questionnaires are scripted to minute detail and interviewers are trained to read the scripts verbatim to maintain quality and consistency between interviews. • Question branching Our SoundDecisions Software provides a powerful and flexible question branching feature that allows the answers of one question to dictate the content of the questions that follow.  This feature has proven helpful in directing an agent to offer an alternative product if the applicant doesn't qualify for the current product. • Secure Internet fulfillment All of the data captured in the interview is available in a myriad of ways securely over the Internet.  Whether it's a simple report of the interview questions and answers or a download of the entire detail of the current month's interview data, Apptical's sound decisions is right for you. • Application preclusion In rare occasions the applicant simply in not a fit for the product that they are applying for.  In these cases our SoundDecisions software instructs the interviewer to terminate the interview and inform the agent that the product is not a good fit for the client.  When used in conjunction with Question Branching, Application Preclusion is an effective tool to re-sell the applicant a more appropriate product at the point-of-sale. • Client honesty assessment SoundDecisions is the first solution of its kind to incorporate client honesty attributes in its Questionnaire system.  Each and every Question asked under the SoundDecisions solution has 3 toggle fields that can be illuminated by the interviewer: Client Coached, Client Hesitated, and Client Changed Answer.  If the interviewer feels that the client is coached, if the client hesitated, or if the client changed their answer, this information will be included in the results and will affect the interview score. • Automated data validation SoundDecisions has rigorous data validation algorithms built in to prevent missing or errant data.  Do it once.  Do it right. • Granular data driven detail When investigating a medical condition or medical treatment, SoundDecisions relies on a built in Condition Schedule tool.  Every condition may have multiple treatments and each treatment must have a condition.  This tool is effective in summarizing an applicant's current health status and often assists the interviewer in uncovering more revealing information leading to more informed underwriting.  Medical Conditions and Treatments affect the score of an interview. • Complete drug database SoundDecisions takes advantage of a drug database updated regularly to provide accurate information concerning drug treatments.  When drug information is reported to underwriting, detailed information is reported about the drug, including the dosage, frequency, prescribing physician and drug class. • HIPAA Compliant Apptical's SoundDecisions was designed from the ground up to exceed HIPAA, Privacy and Security requirements. • Complete fulfillment In conjunction with one of Apptical's core philosophies, SoundDecisions is engineered to deliver the complete data set and attributes about the data to you the client, breaking down the company-to-company barrier.  By sharing data with our clients, and giving them the tools to interpret it, we aim to communicate as if we are a well-integrated department in your organization.